Avg. ER Wait Time

Wait times are an average and provided for informational purposes only. What does this mean?

Request for Medical Records

You may request a transfer of medical records by printing and completing the Release of Protected Health Information form.

Records Sent to Your Home

Mail the completed form to:
HCA Shared Services, Release of Information
Boulders VIII, 7300 Beaufont Springs Drive
Richmond, VA 23225

Please allow five to seven days for Healthport, the firm who handles these requests to transfer the records. Virginia law permits a charge for your records; Healthport will invoice you directly. Rates are $0.25 per page plus postage and handling. Prepayment may be required before the records are transferred.

For additional information, call Healthport at 877.302.7338.

Records Sent to a Doctor

Fax the completed form to 855.226.6070


Ask your doctor for a records release form or have the office download the form for you to complete and sign. Requests from physicians' offices for medical records will be expedited as needed and there will be no charge for records faxed to a physician.