Avg. ER Wait Time

Wait times are an average and provided for informational purposes only. What does this mean?

Patient Rights & Responsibilities

At Reston Hospital Center, we consider you a partner in your hospital care. When you're a well-informed participant in treatment decisions and openly communicate with your doctor and other healthcare professionals, you help make your care as effective as possible. We encourage respect for the personal preferences and values of each individual.

Your Rights as a Patient

While you're a patient in our hospital, you have the right to:

  • Expect considerate and respectful care.
  • Be well-informed about your illness, possible treatments and likely outcome and to discuss this information with your doctor.
  • Know the names and roles of people treating you.
  • Consent to or refuse a treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you will receive other needed and available care.
  • Have an advance directive, such as a living will or durable power of attorney. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself.
  • Expect privacy. The hospital, your doctor and others caring for you will protect your privacy as much as possible.
  • Expect that treatment records are confidential unless you've given permission to release information or reporting is required or permitted by law. When the hospital releases records to others, such as insurers, it emphasizes that the records are confidential.
  • Review your medical records and have the information explained, except when restricted by law.
  • Expect that our hospital will give you necessary health services to the best of its ability. Treatment, referral or transfer may be recommended. If transfer is recommended or requested, you'll be informed of risks, benefits and alternatives. You won't be transferred until the other institution agrees to accept you.
  • Know if our hospital has relationships with outside parties. These relationships may be with educational institutions, other healthcare providers or insurers.
  • Consent or decline to take part in research affecting your care. If you choose not to take part, you'll still receive the most effective care the hospital provides.
  • Be told of realistic care alternatives when hospital care is no longer appropriate.
  • Know about hospital rules that affect you and your treatment and about charges and payment methods.
  • Be informed of hospital policies and practices relating to your care, treatment and responsibilities, as well as resources available to resolve disputes, grievances and conflicts.
  • Know about hospital resources, such as the patient advocate, that can help you resolve problems and questions about your hospital stay and care.
  • Know about resources for resolving ethical dilemmas, including the forum available through the Ethics committee. You or your surrogate decision maker may request access to these resources.
  • Access protective services (that is, guardianship and advocacy services, conservatorship and child or adult protective services) as these issues arise.
  • Receive respectful, responsive end-of-life care. Hospital staff members are expected to foster the comfort and dignity of patients, provide appropriate treatment for primary and secondary symptoms as desired by the patient or a designated representative, and effectively manage pain and respond to the patient's psychosocial, spiritual and cultural concerns.

A hospital serves many purposes. Hospitals work to improve people's health; treat people with injury and disease; educate doctors, health professionals, patients and community members; and improve understanding of health and disease. In carrying out these activities, Reston Hospital Center works to respect your values and dignity.

Your Responsibilities as a Patient

As a patient at Reston Hospital Center, you're responsible for:

  • Providing information about your health, including past illnesses, hospital stays and use of medicine.
  • Following the treatment plan recommended by your physician. If you believe you can't follow through with your treatment, you're responsible for telling your doctor.
  • Asking questions when you do not understand information or instructions.
  • Providing accurate information for insurance and for working with the hospital to arrange payment. Our hospital makes every effort to provide care efficiently and fairly to all patients in the community.
  • Following hospital rules and regulations affecting patient care and conduct.
  • Being considerate of the needs of other patients, staff and the hospital. Your visitors share this responsibility with you.
  • Recognizing that your lifestyle has a direct effect on your personal health. Your health depends not just on your hospital care but also on the decisions you make in your daily life.

If you have a written advance directive, provide a copy to the hospital, your family and your doctor.

Learn more about advance care planning.