Avg. ER Wait Time

Wait times are an average and provided for informational purposes only. What does this mean?

Billing & Insurance

At Reston Hospital Center, our approach to managing billing and insurance coverage is yet another way we work to provide you with exceptional, caring service.

If you're a potential cardiac patient at Reston Hospital, you may be advised about our 23-hour observation program, so be sure to check your insurance policies and speak with our business office to determine how your insurance coverage may be affected with this option.

We're committed to providing you with access to pricing estimates for common procedures and services, as well as other resources to help with the financial aspect of your healthcare. Financial counselors are available to answer your questions before and during your stay at Reston Hospital. If you have questions regarding your account and want to speak to a customer service representative, call 866.211.3615 Monday through Friday – 8:30 a.m. to 5:00 p.m.

Our mailing address is:
Reston Hospital Center
P.O. Box 13620
Richmond, VA 23225

In our continuing effort to provide you with easy, reliable and secure billing services, we offer online bill pay, accepting VISA, MasterCard, American Express and Discover credit cards. Find out more by speaking with one of our customer service representatives. Call 866.211.3615 Monday through Friday: 8:30 a.m. to 5:00 p.m.

Here are some frequently asked questions and answers regarding billing and insurance at Reston Hospital Center.

Why did I receive separate bills for the hospital and the doctor(s)?

Services you receive at Reston Hospital are often provided by different doctors including radiologists, cardiologists and other specialists. They're legally required to submit separate bills. If you have a question about a specific bill, call the number provided on the statement you received.

Why didn't my insurance pay for my hospital services?

Your insurance may have denied a claim for one or more of the following reasons:

  • The service you received was not covered under your plan.
  • The insurance information you provided was incorrect.
  • You received service from a physician outside your plan's network.
  • You were not covered by your plan at the time you received care.
  • Your primary care physician did not process a referral for the services you received before they were rendered.

For a detailed explanation, contact your insurance company directly.

Can I pay my bill over time?
Yes, payment arrangements may be made with Reston Hospital by contacting our billing department at 866.211.3615.

I don't have any insurance. Is there any financial help available?
Yes. At Reston Hospital, we have an extensive charity care and financial assistance program, including help for those who are uninsured. Learn more about our charity care and financial discount policy.

What should I do if I have a question about my bill?
If you have any questions about your statement, or believe there is an error, contact our billing department at 866.211.3615.

I belong to a managed care plan. What should I do before coming to the hospital?
Read your insurance information closely to make sure you followed all guidelines for referrals, or call your insurance company for assistance. If you don't follow your plan requirements, it could result in more out-of-pocket expense for you. Your primary care doctor plays an important role in this process, so be sure to communicate with him/her.

I belong to a managed care plan but needed to be seen in the emergency room. What should I do now?
Within 24 hours after receiving emergency services from Reston Hospital, you'll need to contact your primary care physician or your insurance company to explain your circumstances and ask for authorization.

At Reston Hospital Center, we're committed to providing exceptional healthcare to everyone, regardless of financial status. Our financial counselors can help you identify ways to fulfill your financial responsibility. To learn more about our charity care and financial discount policy or to speak with one of our financial counselors, call 866.211.3615 Monday through Friday: 8:30 a.m. to 5 p.m.

When choosing a medical insurance plan, it's important to understand exactly what's covered and whether or not the plan meets your needs. Read the plan carefully, know the details and ask as many questions as necessary to help you make the right decision. You may want to consult independent resources for help, such as:

Reston Hospital's comprehensive range of services and our commitment to quality and cost-effectiveness make us a key managed care provider in the region. We enact programs to improve our performance in virtually every area of healthcare. We participate in all major insurance and managed care programs in Northern Virginia. To confirm that your particular plan includes Reston Hospital Center, contact your insurance company or call us at 877.689.DOCS (3627).